The whole experience with Flair was great! Booking was straightforward and easy to understand. We flew from Ottawa to Victoria direct, a bonus considering Westjet and AirCanada don't have that option. Another reason the flights are cheap: the seats do not recline and the food service is super basic. You'd get better food options at a hockey arena concession stand than Flair, so bring water and your own food. Otherwise, Flair is a great new option for the Canadian market. Now, if the Federal govt would do something to reduce the airport taxes we all dearly pay for when flying in Canada.